Role overview

Engineering Technical Account Manager (Cloud)

Requirements and responsibilities

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Key Responsibilities:

  • Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business (e.g., Retail Banking, Commercial Lending, Wealth Management, Capital Markets).
  • Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions.
  • Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies that support business outcomes.
  • Act as a technical advocate and escalation point for service delivery, incident management, and change coordination within the assigned business unit.
  • Translate business requirements into technical specifications and collaborate with different engineering departments, infrastructure, and solution architecture teams to deliver effective solutions.
  • Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO.
  • Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks, particularly regarding financial regulations (e.g., SOX, PCI, FINRA, OSFI).
  • Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain.
  • Conduct regular health checks and CIO business reviews with stakeholders, identifying opportunities for optimization or innovation.
  • Coordinate cross-functional engineering teams, including vendors and third-party service providers, to ensure end-to-end accountability for solution delivery.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field (Master’s preferred).
  • 5+ years of experience in technical account management, enterprise IT consulting, or solution delivery in the financial services industry.
  • Deep understanding of the financial services domain and one or more LOBs (e.g., banking operations, investment platforms, insurance systems).
  • Strong knowledge of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, GCP), and cybersecurity practices.
  • Proven ability to communicate complex technical concepts to non-technical stakeholders.
  • Experience managing service-level agreements (SLAs), vendor relationships, and IT compliance standards.
  • Strong project management and problem-solving skills, with the ability to influence without direct authority.

Preferred Skills and Certifications:

  • Certifications: ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or similar.
  • Familiarity with financial regulations and frameworks (e.g., Basel III, MiFID II, GDPR, SOC 2).
  • Experience with Agile or DevOps methodologies.

Success Metrics:

  • Business satisfaction and trust with IT services.
  • Alignment of technology initiatives to business goals and KPIs.
  • Reduction in service disruptions and technical debt in assigned LOB.
  • Acceleration of digital adoption and time-to-market for business initiatives.
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Browse stack
FocusTechnical Account ManagementRole area
Seniority signalLeadCandidate level
StackAWS, Azure, GCPPrimary skills
Location1 accepted countryEligibility

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