Staff Solutions Engineer

Details

• Partner with Sales, Relationship Management, Partnerships to support developers integrating with our platform
• Design and deliver technical solutions, including building proof-of-concepts, custom reports, sample integrations, and troubleshooting complex issues.
• Act as a trusted technical advisor - translating business requirements into scalable integration approaches and advocating for best practices.
• Collaborate closely with product and engineering teams to surface customer feedback and influence the roadmap.
• Create and deliver compelling demos, presentations, and technical deep dives for both executive and engineering stakeholders.
• Communicate product features, updates, and technical guidance clearly across internal teams and external customers.
• 8+ years of experience in technical customer-facing roles (partner engineering, solutions architecture, sales engineering), working with enterprise merchants or global partners.
• Deep hands-on technical expertise – comfortable building with APIs, debugging integrations, and guiding developers through complex implementations.
• Prior professional experience with full-stack development and proficiency in at least one programming language, with the ability to rapidly learn new tools and technologies.
• Strong communication skills, with the ability to bridge technical and non-technical audiences and influence senior stakeholders.
• Proven success leading technical projects or initiatives end-to-end in globally distributed, multicultural teams.
• A strong understanding of payments, fintech, or commerce platforms.
• Experience presenting to technical and executive audiences in both structured and impromptu settings.
• A willingness to travel for onsite client meetings (10-20%)
• Additional languages (ie Mandarin) is a plus