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Senior Strategic Account Manager
Remote 20405 S&M - Sales - Square Account Management role with clear candidate location fit.
PostedRecently added
Eligible countries37 accepted countries
Seniority signalLead
Work settingRemote
Accepted candidate locations
Role overview
Senior Strategic Account Manager
Requirements and responsibilities
Readable role content extracted into sections for faster review.
You Will
- Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations
- Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
- Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
- Partner with sales colleagues to establish and grow newly on-boarded, high-value customers
- Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making
- This role will require travel to visit our customers on site
You Have
- 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
- Experience achieving revenue metric goals related to growth and churn prevention
- In-depth experience collaborating internally with partners on complex deals or partnerships
- Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
- Formal sales methodology training and experience conducting formal QBRs
- Experience supporting go-to-market efforts for new products
- Business fluency in Spanish and English
Serás responsable de:
- Construir alianzas y establecer relaciones duraderas y fructíferas con clientes existentes para retener y aumentar nuestra presencia en grandes organizaciones.
- Asumir la responsabilidad total de tu cartera de clientes, supervisando prioridades de negocio, estructuración financiera de contratos, negociaciones legales, estrategia tecnológica y gestión continua de cuentas.
- Detectar retos y objetivos de los clientes de tu cartera y utilizar la plataforma y el portafolio de productos de Square para impulsar su éxito mediante oportunidades de upselling y cross-selling.
- Colaborar con compañeros del equipo comercial para consolidar y desarrollar nuevas cuentas de alto valor recién incorporadas.
- Ser la “voz del vendedor”, analizando el rendimiento de los productos dentro de tu cartera y proporcionando feedback relevante para influir en las decisiones del roadmap de producto.
- Viajar para visitar clientes en sus instalaciones.
Buscamos a alguien con:
- Más de 5 años de experiencia en gestión de cuentas, desarrollo de negocio, consultoría, partnerships, ventas o ingeniería de ventas enfocada en productos tecnológicos.
- Experiencia alcanzando objetivos de ingresos relacionados con crecimiento y reducción de cancelaciones (churn).
- Amplia experiencia colaborando internamente con diferentes equipos en acuerdos o partnerships complejos.
- Experiencia recopilando requisitos de clientes y desarrollando casos de negocio para nuevas funcionalidades junto a equipos de producto, equilibrando las expectativas de ambas partes.
- Formación en metodologías de ventas y experiencia realizando QBRs (Quarterly Business Reviews).
- Experiencia apoyando estrategias go-to-market para nuevos productos.
- Nivel profesional de español e inglés.
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