Block
Mid-Market Account Manager, Retail
Remote 20405 S&M - Sales - Square Account Management role with clear candidate location fit.
PostedRecently added
Eligible countries27 accepted countries
Seniority signalMiddle
Work settingRemote
Accepted candidate locations
Role overview
Mid-Market Account Manager, Retail
Requirements and responsibilities
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You Will
- Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
- Design and implement customized solutions that drive measurable business results
- Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
- Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
- Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
- Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
- Deliver white-glove support, resolving critical issues and proactively driving engagement
You Have
- 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Consistent overperformance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Retail industry experience preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills – storytelling is central to this role
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
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