Block
Enterprise Account Manager, Services
Remote 20405 S&M - Sales - Square Account Management role with clear candidate location fit.
PostedRecently added
Eligible countries27 accepted countries
Seniority signalLead
Work settingRemote
Accepted candidate locations
Role overview
Enterprise Account Manager, Services
Requirements and responsibilities
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Details
- Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools
- Design and implement customized solutions that drive measurable business results
- Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams
- Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
- Visit customers in-person where appropriate for negotiations and/or churn prevention
- Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
- Deliver white-glove support, resolving critical issues and proactively driving engagement
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
- Proven success growing and retaining a book of business at the enterprise level
- Consistent over-performance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
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