Role overview

Enterprise Account Manager, Services

Requirements and responsibilities

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Details

  • Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction
  • Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools
  • Design and implement customized solutions that drive measurable business results
  • Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams
  • Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
  • Visit customers in-person where appropriate for negotiations and/or churn prevention
  • Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
  • Deliver white-glove support, resolving critical issues and proactively driving engagement
  • 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
  • Proven success growing and retaining a book of business at the enterprise level
  • Consistent over-performance on key metrics and revenue targets
  • Strong discovery and consultative selling skills
  • Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
  • Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
  • Demonstrated success retaining and expanding strategic accounts
  • Experience negotiating contracts and pricing with senior stakeholders
  • Exceptional written and verbal communication skills
  • Creative, strategic problem-solver who thrives in ambiguous environments
  • Growth mindset, empathetic collaborator, and positive team player
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Focus20405 S&M - Sales - Square Account ManagementRole area
Seniority signalLeadCandidate level
StackStack listed in descriptionPrimary skills
Location27 accepted countriesEligibility

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