Role overview

Enterprise Account Manager, Retail

Requirements and responsibilities

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You Will

  • Manage a book of ~50 Mid-Market Sellers
  • Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Negotiate contracts for use-case expansion and retention of your sellers
  • Serve as the voice of the upmarket seller with Product Teams
  • Provide white glove client service to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale

You Have

  • 5+ years of account management or sales experience
  • Consistent over-performance on key metrics
  • Remarkable discovery skills with customers
  • Experience within the Retail industry
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Proven experience managing projects internally with engineering, product and finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Excellent written and verbal communication skills
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
  • Growth mindset, positive outlook, empathetic and collaborative team player
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Focus20405 S&M - Sales - Square Account ManagementRole area
Seniority signalLeadCandidate level
StackStack listed in descriptionPrimary skills
Location27 accepted countriesEligibility

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