Help Desk IT Support Specialist

Details

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client
• Provide first-line technical support for hardware, software, and network-related issues
• Quickly respond to support requests via ticketing system, email, chat, or phone
• Troubleshoot and resolve common IT issues (PCs, laptops, printers, applications, connectivity, etc.)
• Escalate complex issues to appropriate teams when necessary
• Document issues, resolutions, and procedures clearly and accurately
• Assist with user account setup, access management, and basic system administration
• Ensure timely and professional communication with end users
• Follow IT policies, security standards, and best practices
• At least 2-5 year of experience in a Help Desk, IT Support, or similar roles.
• Intermediate knowledge of:
• Windows OS (and/or macOS)
• Microsoft 365 / Office applications
• Basic networking and troubleshooting
• Strong problem-solving and communication skills
• Customer-oriented mindset with attention to detail
• Ability to work independently and manage multiple support requests
• Windows OS (and/or macOS)
• Microsoft 365 / Office applications
• Basic networking and troubleshooting
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk, etc.)
• Basic knowledge of Active Directory or user access management
• IT-related certification is a plus but not required
• Remote set-up
• Shift schedule: Mid-Shift from 3:00PM onwards
• Shift flexibility may be considered in the future based on performance and team needs