Staff Software Engineer

Details

• Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
• Wear the customer's shoes: Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
• Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
• Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
• Draw the owl: Figure out novel ways of solving customer problems for the Voice channel
• Minimum 8 years of hands-on experience in a large scale, distributed applications environment on JVM based technologies
• Bachelor's degree in Computer Science or a related engineering field
• Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems
• Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)
• Hands-on experience designing and driving the optimization of CI/CD pipelines
• Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)
• Hands-on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure
• Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)
• Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability
• Hands-on Java experience with strong fundamentals, able to architect, review, and debug code whether it's yours, a teammate's, or an AI agent's
• Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples
• Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies
• Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems
• Strong team collaborator who is both highly motivated and a motivating influence on peers
• Demonstrated technical leadership by driving architectural decisions, leading cross-functional technical initiatives, and actively mentoring team members
• Can demonstrate how you effectively use AI to deliver value efficiently
• Knowledge and experience working with SIP protocol
• Knowledge and experience working with Stir/Shaken protocol