Tintri
Support Account Manager
Rol remoto de Technical Account Management con fit claro de ubicación del candidato.
Publicado3 jun 2026
Países elegibles1 país aceptado
Señal de senioritySenior
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Support Account Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Role and Scope
- 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility
- Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships
- Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure
- Direct experience running customer escalations to resolution under time pressure
- Strong written communication; this role produces a real artifact for every customer interaction
- Experience with Salesforce for activity tracking and pipeline visibility
- Comfort presenting to senior customer audiences (Director, VP, CIO, CTO)
- Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight
Role and Scope
- Prior experience supporting Tintri, NetApp, Pure, Dell, or comparable storage platforms
- Experience supporting financial services, healthcare, or other regulated industries
- Familiarity with Jira (issue tracking) and customer telemetry / analytics platforms
- Background working inside an OEM or hardware vendor support organization
- Experience contributing to or authoring formal QBR programs and support service offerings
- Working knowledge of NFS, iSCSI, VAAI, vVols, VMware integration patterns, Kubernetes, OpenShift, and OpenStack
Role and Scope
- Current account plans, scorecards, and verified contact rosters for every assigned account
- Regular Quarterly Business Reviews delivered to each account
- Timely customer-facing recap notes after every meeting
- Routine use of available telemetry and analytics platforms to monitor account health
- Accurate CRM activity records reflecting customer engagement
- Prompt and professional response to customer and leadership communications
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Elegibilidad de ubicación
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Flujo de contratación
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