Customer Reliability Engineer

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Working with Engineering and Infrastructure Teams to deliver features. This can include:Features that might not be on the immediate roadmap but significant benefit has been shown to strategic customers.Assisting with the delivery of significant features, both internally and externally, through testing, documenting and following the release process.
Features that might not be on the immediate roadmap but significant benefit has been shown to strategic customers.
Assisting with the delivery of significant features, both internally and externally, through testing, documenting and following the release process.
Advising teams as they plan and implement functionality; using your expertise to guide the optimal implementation and help to surface the “cost” of implementing.
Help internal teams prioritise based on feedback from the Success team; through championing newer requests and getting bigger projects over the line.

Features that might not be on the immediate roadmap but significant benefit has been shown to strategic customers.
Assisting with the delivery of significant features, both internally and externally, through testing, documenting and following the release process.
Clear, concise communication that is regular, tone-aware (i.e. technical for technical audiences) and thorough is our North Star
Team Leads
Future teammates
Someone cross-functional from product, growth, or engineering (depending on the role)
Someone from our leadership/founding team

Assist those using the Supabase platform with complex and/or long-running issues; providing guidance, best practice and your knowledge to ensure the best outcomes for the customer.
Enable the broader Support and Success teams internally, ensuring documentation and examples are passed on and visibility of your work is maximised.
Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.
Serve as an internal champion for the platform and how customers use it. Work closely within Success, as well as with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.

6+ years of relevant work experience in Database Engineering, Infrastructure Engineering, Solution Architecture or similar.
Strong background with relational database management systems such as PostgreSQL or MySQL.
Background in web application development, with familiarity in Python, Typescript and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
Very strong communication skills, particularly of technical concepts. CRE’s at Supabase spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.Clear, concise communication that is regular, tone-aware (i.e. technical for technical audiences) and thorough is our North Star
Clear, concise communication that is regular, tone-aware (i.e. technical for technical audiences) and thorough is our North Star
Experience with project management, business analysis and revenue operations tools. We use HubSpot, BigQuery etc., and familiarity with these platforms will help enable your success. Previous experience working cross-teams is an incredibly helpful asset.
Previous experience leading customer-facing engagements to deliver meaningful technical and business value.
Driven and team-focussed - You can work within the context of a task, communicate progress and bring in relevant expertise at the right time to ensure successful deliverables.

Fully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-SitesOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.