Rockbot
Solutions Engineer
Rol remoto de Solutions Engineering con fit claro de ubicación del candidato.
Publicado7 jun 2026
Países elegibles8 países aceptados
Señal de seniorityMiddle
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Resumen del rol
Solutions Engineer
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Own the Technical Sales Narrative
- Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle
- Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments
Own the Technical Sales Narrative
- Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations
- Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs)
- Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems
- Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders
Support the Deal Process
- Own the technical sections of RFP responses, security questionnaires, and SOW inputs
- Build and maintain a library of demo environments, technical one-pagers, and integration guides
- Conduct proof-of-concept deployments and trials where needed
- Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding
Be the Internal Expert
- Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment.
- Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy
- Stay current on Rockbot’s product roadmap and represent the voice of prospects internally
- Surface recurring technical objections and blockers to Product and Engineering
- Contribute to enablement materials so AEs can handle first-level technical questions independently
First 90 Days: Ramp & Build Credibility
- Complete Rockbot certification across Music, TV, Signage, and Advertising
- Independently deliver at least three (3) technical demos
- Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides)
- Establish strong partnerships with AEs
- Become a trusted first-line technical resource during the sales process
First 120 Days: Own Technical Execution
- Independently lead technical discovery, demos, and solution design for active opportunities
- Own technical portions of RFPs, security reviews, and SOW inputs
- Deliver ten (10) total demos tailored to customer environments and stakeholder needs
- Support pilots, proof-of-concepts, and integration scoping where needed
- Contribute enablement tools and technical guidance that improve AE self-sufficiency
First 120 Days: Own Technical Execution
- Operate as a technical partner on complex and enterprise deals
- Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design
- Maintain scalable demo, RFP, and technical documentation systems
- Manage and when appropriate, surface recurring objections, integration gaps, and market feedback to Product and Engineering
- Act as a strategic cross-functional resource supporting Sales, Customer Success, and Product teams
You Have
- 5+ years in pre-sales, solutions engineering, technical sales, AV systems, media technology, or related customer-facing technical roles
- Comfort in a technical conversation with IT, operations, or infrastructure teams, and an ability to translate that into executive-friendly language
- Experience working on-site with key stakeholders and AV experts for a successful experience
- Hands-on experience with hardware/software integrations, networking fundamentals, and custom software integrations
- Experience with in-venue technology (AV systems, digital signage, streaming media devices, or IoT) strongly preferred
- Strong demo and presentation skills — you can read a room and adapt on the fly
- Experience working with Salesforce, Google Suite, and technical documentation tools
- Excellent written communication skills for RFPs, technical summaries, and internal documentation
- Familiarity with programmatic advertising, digital out-of-home (DOOH), or retail media networks is a plus
Our Values
- Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time.
- Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
- Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others.
- Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
- Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
- Integrity: We say what we mean, and do what we say, simply, clearly, honestly.
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