Linear
Product Support Specialist, Pacific/Mountain Time
Rol remoto de Customer Experience con fit claro de ubicación del candidato.
Publicado28 may 2026
Países elegibles40 países aceptados
Señal de seniorityNivel abierto
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Resumen del rol
Product Support Specialist, Pacific/Mountain Time
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Details
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
- Based in U.S. or Canada Pacific or Mountain Time only
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
- A story about our mission: Read Me
- Building our teams: Why and how we do work trials at Linear
- How we work: Designing remote work at Linear
- How Linear uses Linear: How our Customer Experience team works in Linear
- A video series: Conversations on Quality
- Our recent Series C Fundraise and Giving our team liquidity
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