Deepgram

Solutions Architect (San Francisco, CA)

Rol remoto de Applied Engineering con fit claro de ubicación del candidato.

Publicado16 abr 2026

Países elegibles1 país aceptado

Señal de seniorityLead

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

Estados Unidos

Puedo aplicar realmente?Revisa la lista de países

Las ubicaciones aceptadas para candidatos están listadas (1).

Actualidad de la fuente16 abr 2026

Fit de ubicación1 país aceptado

Match de stackAWS, Azure

Camino de aplicaciónSitio de la empresa

Resumen de fit de MiraPor qué vale revisar este rol

Fit de ubicación1 país aceptadoAgrega tu país

Match de stackAgrega skills al perfil para compararAWS, Azure

Señal de seniorityLeadDefine tu nivel para una revisión más precisa.

Preparación para aplicarSitio de la empresaLa aplicación continúa en el sitio de la empresa.

Aplicación

Aplicar en el sitio de la empresa

Aplicación externa

Aplicando aSolutions Architect (San Francisco, CA)Deepgram

Fit de país1 país aceptado

Camino de aplicaciónSitio de la empresa

WithMiraGuarda o suscríbete antes de salir

Aplicación de la empresa

WithMira mantiene este rol para descubrimiento. La aplicación continúa en el sitio de la empresa.

Resumen del rol

Contenido del rol extraído en secciones para revisar más rápido.

Own complete post-sales customer engagements, providing direct technical guidance and solutions
Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
Design and implement systematic improvements to our support process and infrastructure
Create automated solutions and self-service tools that address common customer challenges
Analyze support ticket patterns to identify product improvement opportunities and preventative measures
Develop technical documentation, guides, and best practices that enable customers to self-solve issues
Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
Partner with the broader Applied Engineering team to share knowledge and balance support workload
Occasionally assist with implementation projects and pre-sales activities as needed

50% - Direct customer engagement and technical problem solving
30% - Building automation and scalable support solutions
10% - Developing documentation and self-service resources
10% - Contributing to broader Applied Engineering initiatives and pre-sales activities

Enjoy direct customer interaction and solving complex technical challenges
Are passionate about creating scalable solutions that enhance customer experiences
Find satisfaction in improving systems and processes to increase efficiency
Have a talent for identifying patterns and translating them into actionable improvements
Are energized by opportunities to apply engineering principles to customer-facing challenges
See technical support as a strategic function that drives customer satisfaction and retention

3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
Experience developing automation solutions and improving technical processes
Proven ability to troubleshoot complex technical issues in production environments
Excellent written and verbal communication skills with the ability to explain technical concepts clearly

Experience with speech recognition, NLP, or related AI technologies
Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
Experience with API-first products and developer tools
Background in support automation techniques and tools

Roles similares