Cursor
Data Analyst, User Operations
Rol remoto de Data con fit claro de ubicación del candidato.
Publicado24 jun 2026
Países elegibles1 país aceptado
Señal de seniorityNivel abierto
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Data Analyst, User Operations
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Details
- Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers
- Partner with Support leadership to turn open questions - "are we getting faster but less accurate?", "where is enterprise pain actually concentrated?" - into analysis that drives decisions
- Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment, so Engineering sees a defensible picture of what impacts users most
- Design dashboards for two audiences: internal operational views for managers, and customer-facing views for enterprise accounts
- Own data quality, governance, and reliability across Support data products, including our ticketing data and internal commitments
- Surface Voice of Customer trends to Product, Engineering, and GTM, and help close the loop between what users report and what actually gets built
- You have 5+ years of experience in data analytics, analytics engineering, or a similar role
- You have strong SQL skills - this is your primary toolkit - and you're comfortable building models and transformations (dbt or equivalent)
- You've built reporting and dashboards in production that people actually depend on, not one-off charts
- You can take a vague operational question and turn it into the right analysis without a playbook
- You communicate clearly with both technical and non-technical stakeholders, and you're honest about what the data does and doesn't support
- You're self-directed and comfortable owning ambiguous problems end to end
Roles similares
Mantén una lista de respaldo.
Stack
Usa estas tags para comparar roles remotos similares.
Elegibilidad de ubicación
Candidatos deberían aplicar solo cuando el país del perfil aparece aquí.
Tu perfilPaís no definidoInicia sesión para comparar tu país con este rol.
Flujo de contratación
WithMira muestra el rol y luego envía candidatos a la aplicación de la empresa.
1Revisa fit del rol, stack y elegibilidad de ubicación en WithMira.
2Abre la página de aplicación de la empresa desde el link rastreado.
3Guarda el rol o suscríbete a oportunidades similares antes de salir.