Senior Customer Success Architect

Details

• Serve as a trusted technical advisor for our customers.
• Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
• Possess a mastery of Amplitude products and AI agent workflows in order to provide strategic consultation in taxonomy design, instrumentation and data governance..
• Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional workflows and business processes, thereby making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success to streamline internal processes and improve data management experience for our customers.
• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• TRAVEL: It is customer dependent. Typically once per quarter.