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[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance
Rol remoto de Customer Service Quality Assurance con fit claro de ubicación del candidato.
Publicado2 jul 2026
Países elegibles1 país aceptado
Señal de senioritySenior
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Vietnam
Resumen del rol
[Fintech] 客服QA質檢 (Sr.) CS Quality Assurance
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Duties & Responsibilities:
- Develop, update, and enforce Customer Support (CS) quality assurance policies and Standard Operating Procedures (SOPs)
- Conduct regular quality reviews of support tickets and participate in agent calibration sessions in coordination with the QA Team Lead
- Identify, analyze, and help resolve workflow inefficiencies within the customer support process
- Monitor, document, and report on quality performance metrics to the CS Team and management as required
- Create and maintain training materials and operational manuals to support quality and compliance
- Deliver training sessions and provide ongoing support to CS agents on systems, policies, and SOPs
- Perform additional duties and tasks as assigned by the Supervisor
Requirement:
- Solid understanding of quality assurance concepts, methodologies, and tools
- Strong analytical, problem-solving, and decision-making capabilities
- Demonstrated experience in testing processes, version control, and defect management
- Proficient in both written and spoken English
- Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
- Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
- Competent computer literacy and ability to work with standard office and QA software
- Flexibility to work in a rotational schedule, including weekends or holidays as required
- Willing to work from home or at the office/business site as needed
- Bachelor’s degree or equivalent in a related field
Nice to Haves:
- Has Crypto and Fiat Spot/Futures knowledge
- Has identity verification (KYC/KYB) experience
- Self-motivated but is a team player and can work under pressure
- Familiar with CRM/CSR flow and system
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees
- And many more! Apply and let us tell you more!
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