Block
SMB Account Manager
Rol remoto de 20405 S&M - Sales - Square Account Management con fit claro de ubicación del candidato.
PublicadoAgregado recientemente
Países elegibles1 país aceptado
Señal de seniorityLead
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Japón
Resumen del rol
SMB Account Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
You Will
- Own a multi-million dollar, dynamic portfolio of SMB merchants across all verticals, you set the strategy, drive the outcomes, and are accountable for every number in your book
- Obsess over retention: develop a deep understanding of your merchants' businesses, identify churn risk before it surfaces, and deploy commercially precise strategies that consistently convert high-risk moments into durable, long-term wins
- Think and act like a GM of your book: managing a high-velocity pipeline, closing upsell, cross-sell, and contract adoption opportunities with the discipline of someone who knows exactly where each deal stands and what it takes to move it forward
- Earn trust by delivering results: build relationships with business owners where you are the first call when something matters, because you've proven you see their business clearly and act in their interest
- Lean into hard conversations: own competitive threats, commercial pushback, and escalations with clarity and conviction, and walk away with a stronger partnership every time
- Raise the bar for the team: write the post-mortems others learn from, build the talk tracks others adopt, and develop the playbooks that outlast you in the role
- Use data to drive decisions: translate portfolio-level patterns into sharp, specific recommendations that influence how Square builds and goes to market for SMB merchants
- Close the loop cross-functionally: partner with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence
You Have
- 5+ years in account management, sales, or a related client-facing role, with a clear track record of delivering against retention and revenue goals in a performance-based environment
- Experience managing a dynamic, high-volume book and closing both retention and growth opportunities simultaneously, you stay organised under pressure and know how to prioritise
- Strong negotiation skills built through real commercial experience, you're comfortable in difficult conversations, find creative paths forward, and keep the relationship intact in the process
- The ability to communicate clearly and persuasively, in writing, in a pitch, or in a tough conversation with a merchant who's ready to leave
- Solid financial and analytical skills; you use data to understand your book, size opportunities, and make a case for the resources or decisions you need
- A collaborative instinct, you work well across Sales, Product, Support, and Analytics, and you bring useful context to those conversations rather than just escalating problems
- A habit of reflection, you write up what went wrong, share what you've learned, and use it to do better next time
- A real interest in small business and the challenges SMB owners face day to day, it shows in how you show up for your merchants
Bonus Points
- Formal sales methodology training
- Experience with fintech, payments, or SaaS platforms
- A history of contributing to team playbooks, talk tracks, or process improvements
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