Block
Enterprise Account Manager
Rol remoto de 20405 S&M - Sales - Square Account Management con fit claro de ubicación del candidato.
PublicadoAgregado recientemente
Países elegibles27 países aceptados
Señal de seniorityLead
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Resumen del rol
Enterprise Account Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Details
- Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools
- Design and implement customized solutions that drive measurable business results
- Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams
- Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
- Visit customers in-person where appropriate for negotiations and/or churn prevention
- Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
- Deliver white-glove support, resolving critical issues and proactively driving engagement
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
- Proven success growing and retaining a book of business at the enterprise level
- Consistent over-performance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
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