Onboarding Engineer

Requisitos e responsabilidades

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About PostHog

PostHog Code, the only AI devtool that understands your product, not just your codebase.
A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Things we care about

Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed.
Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end.
Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.
Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.
Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.

What you'll be doing

Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the usage data we track internally.
Reaching out to these customers proactively to ensure they’re set up for success and that they see value from PostHog from day one.
Educate customers on the products they aren’t using yet, helping them understand how to reach their goals with PostHog.
Building and refining internal tools, improving processes, and writing queries for internal metrics.
Work with the wider Sales and Customer Success teams to identify and hand off potential larger customers who require more focus and a deeper partnership.

Requirements

Technical depth. You don’t need to be a developer, but you should have a technical background or experience working closely with engineers. You’ll need to understand and advise on SDKs, data pipelines, and how to implement PostHog into customers’ existing stack. You know how to guide customers through complex setups.
Strong customer focus. You enjoy talking with people and translating technical concepts into human language. You are passionate about helping our users, and you know how to make them use the product in a meaningful way.
Commercially-minded. You're not just solving problems, you're thinking about providing value, increasing product adoption, and long-term retention.
You care about improving processes and tools and maintaining excellent work hygiene.

Requirements

Experience working with similar technologies, ie, developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
You’ve been in a pre-sales, technical account manager, or support-type role (hands-on technical problem-solving), bringing both technical expertise and commercial acumen.
Experience with SQL, ie, understanding and writing queries.
Experience with APIs or scripting.

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