Staff Engineer-- DevOps / Observability Engineer

Details

• DevOps / Observability Engineer (New Relic & PagerDuty) We are seeking a highly skilled DevOps / Observability Engineer with strong expertise in New Relic telemetry, monitoring, and PagerDuty alert management to support and optimize the observability ecosystem for the TRAIT (Technician Reporting and Information Tool) application.
• The ideal candidate will have hands-on experience in DevOps operations, application monitoring, incident management, and cloud/platform observability.
• The role will focus on improving telemetry visibility, optimizing dashboards, reducing alert noise, and enhancing operational reliability.
• Key Responsibilities Analyze and optimize existing New Relic dashboards, telemetry, and monitoring setup for the TRAIT application.
• Review and refine PagerDuty alert triggers, escalation policies, and incident workflows to ensure only actionable events generate alerts.
• Identify obsolete dashboards, alerts, and monitoring components and optimize them based on current operational requirements.
• Support DevOps operational activities including monitoring production environments, incident response, root cause analysis, and reliability improvements.
• Collaborate with development, infrastructure, and support teams to improve application observability and operational health.
• Assist in automation and monitoring integration within CI/CD and cloud environments.
• Recommend and implement observability best practices for logging, metrics, tracing, and alerting.
• Strong hands-on experience with New Relic including APM, telemetry, dashboards, alerting, and observability optimization.
• Experience in configuring and managing PagerDuty alerts, on-call workflows, escalation policies, and incident management processes.
• Good experience in DevOps/SRE operations including production monitoring, troubleshooting, and operational support.
• Experience with cloud and DevOps tools such as Amazon Web Services / Microsoft Azure, CI/CD pipelines, Linux, scripting, or infrastructure monitoring.