Crowdstrike
Technical Account Manager I- Tech Touch (Remote, CAN)
Vaga remota de Technical Account Management com fit claro de localização do candidato.
Publicada30 de mai. de 2026
Países elegíveis1 país aceito
Sinal de senioridadeMiddle
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Canadá
Resumo da vaga
Technical Account Manager I- Tech Touch (Remote, CAN)
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Details
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.
- Escalate customer issues to management when appropriate.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Leverage knowledge content and systems to obtain product expertise
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Drive support cases to ensure issues are being resolved in a timely manner.
What You'll Need:
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Commitment to customer success
Preferred Qualifications:
- Bachelor’s Degree in related field
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Vagas similares
Mantenha uma lista reserva.
Azure, Golang Canada
Staff Backend Engineer- Session Replay| USA| RemoteGrafana LabsVer vaga Azure, Golang Canada
Staff Backend Engineer- Session Replay| Canada| RemoteGrafana LabsVer vaga CI/CD, Kubernetes Canada
Staff Backend Engineer- Grafana Enterprise| US| RemoteGrafana LabsVer vaga CI/CD, Kubernetes Canada
Staff Backend Engineer- Grafana Enterprise| Canada| RemoteGrafana LabsVer vaga Stack
Use estas tags para comparar vagas remotas similares.
Elegibilidade de localização
Candidatos devem aplicar apenas quando o país do perfil estiver listado aqui.
Seu perfilPaís não definidoEntre para comparar seu país com esta vaga.
Fluxo de contratação
O WithMira mostra a vaga e depois envia candidatos para a aplicação da empresa.
1Confira fit da vaga, stack e elegibilidade de localização no WithMira.
2Abra a página de aplicação da empresa pelo link rastreado.
3Salve a vaga ou assine oportunidades similares antes de sair.