Technical Program Manager

About the role

We are looking for a Technical Program Manager to lead large-scale, cross-functional initiatives across our Marketplace ecosystem. You will own end-to-end delivery of complex platform programs — including unified account systems, CIAM integrations, and emerging AI capabilities — operating within a centralized TPMO structure. This role requires genuine technical acumen: understanding system architecture and cross-platform dependencies is as important as program execution.

What you will do

• Lead end-to-end program management for large, cross-team Marketplace initiatives;
• Drive planning, execution, and delivery of complex product and platform programs;
• Translate high-level initiatives into structured programs with clear deliverables, milestones, and ownership;
• Partner closely with Product, Engineering, UX, and leadership to align on scope, priorities, and timelines;
• Understand system-level architecture and cross-platform dependencies to effectively coordinate execution;
• Identify risks, dependencies, and bottlenecks, and proactively drive mitigation strategies;
• Manage and prioritize a portfolio/backlog of initiatives aligned with business goals;
• Coordinate cross-functional roadmaps and ensure consistent delivery across teams;
• Own key program artifacts such as project plans, RACI, status reporting, and documentation;
• Support and manage TPM/PM contractor capacity across multiple initiatives;
• Ensure delivery against Marketplace OKRs including growth, efficiency, and KTLO/run-operate goals;
• Maintain clear, consistent communication across all levels of the organization.

Must haves

• +4 years of experience in Program Management roles;
• Strong understanding of high-level system architecture and end-to-end system flows;
• Proven ability to think critically and solve complex problems with a structured, solutions-oriented approach;
• Solid program and project management fundamentals such as RACI, project planning, and risk management;
• Experience leading cross-functional programs involving Product, Engineering, and UX teams;
• Ability to manage multiple initiatives and prioritize effectively in a fast-paced environment;
• Strong stakeholder management skills, with experience engaging TDMs, PMs, Directors, and senior leaders;
• Strong Upper-intermediate or Advanced English communication skills, both written and verbal;
• Proactive ownership mindset with the ability to define objectives and drive outcomes;
• Experience managing dependencies across technical teams and systems;
• Proficiency with tools such as Google Workspace, Jira, and PPM tools;
• Strong communication and collaboration skills.

Nice to haves

• Experience working on AI-related initiatives or integrations;
• Familiarity with CIAM systems, messaging platforms, or large-scale identity systems;
• Experience working within TPMO or shared services program structures;
• Exposure to Marketplace or platform-based product environments.