Site Reliability Engineer

About the role

We are looking for an SRE Operations Engineer to keep production and staging environments running reliably across a cloud-based SaaS platform. You’ll respond to live incidents, reduce operational toil through automation, and improve observability using Kubernetes, Terraform, Grafana, and AWS. A hands-on role with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.

What you will do

• Monitor and support production and staging environments in real time, ensuring high availability, performance, and stability;
• Respond to incidents, perform triage and root cause analysis, and contribute to post-incident reviews and remediation efforts;
• Participate in an on-call rotation with defined SLAs;
• Handle ad-hoc and unplanned operational requests from Product, Support, and internal teams;
• Maintain and enhance monitoring, alerting, dashboards, logs, and metrics, and improve observability practices;
• Support CI/CD pipelines, production releases, and GitOps workflows;
• Contribute to automation efforts to reduce operational toil;
• Maintain and improve Kubernetes-based infrastructure and containerized workloads;
• Support Infrastructure as Code practices and ongoing environment improvements.

Must haves

• 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;
• Experience with AWS supporting production environments;
• Experience supporting production SaaS applications;
• Strong understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI;
• Experience with GitOps and strong Git fundamentals;
• Experience using GitHub, Jira, and Confluence in collaborative environments;
• Experience with Kubernetes such as EKS or kOps;
• Experience with Docker and containerization;
• Experience with observability tools such as Grafana, Prometheus, Loki, or PagerDuty;
• Experience with scripting languages such as Bash, Python, or Go;
• Experience with Infrastructure as Code such as Terraform or Helm;
• Ability to work within structured operational processes and SLAs;
• Strong written and verbal English communication skills;
• Self-driven with a growth mindset.

Nice to haves

• AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;
• Experience in multi-tenant SaaS environments;
• Experience working in globally distributed teams;
• Familiarity with ChatOps practices;
• Experience improving monitoring quality and reducing alert fatigue.