Site Reliability Engineer

About the role

We are looking for a SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You’ll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands-on, execution-focused, with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.

What you will do

• Monitor and support production and staging environments to ensure availability, performance, and stability;
• Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts;
• Participate in on-call rotations with defined SLAs;
• Handle operational requests from internal teams;
• Maintain and improve monitoring, alerting, dashboards, logs, and metrics;
• Support CI/CD pipelines, production releases, and GitOps workflows;
• Contribute to automation initiatives to reduce operational overhead;
• Maintain and improve Kubernetes-based infrastructure and containerized workloads;
• Support Infrastructure as Code practices and environment improvements.

Must haves

• 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;
• Experience with AWS supporting production environments;
• Experience supporting production SaaS applications;
• Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI);
• Experience with GitOps and Git fundamentals;
• Experience using GitHub, Jira, and Confluence;
• Experience with Kubernetes (EKS, kOps or similar);
• Experience with Docker and containerization;
• Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty);
• Proficiency in scripting (Bash, Python, or Go);
• Experience with Infrastructure as Code (Terraform, Helm);
• Ability to work within structured operational processes and SLAs;
• Strong written and verbal English communication skills;
• Self-driven with a growth mindset.

Nice to haves

• AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;
• Experience with multi-tenant SaaS environments;
• Experience working in globally distributed teams;
• Familiarity with ChatOps practices;
• Experience improving monitoring quality and reducing alert fatigue.