Resumen del rol

Senior Technical Account Manager (EMEA)

Requisitos y responsabilidades

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What you’ll do

  • Host monthly check-in’s with customers to understand their successes and challenges
  • Speak with technical stakeholders within our customer base and internally within Semgrep
  • Create personalized success plans for customers to ensure they grow the value of using our platform
  • Partner with Sales to host executive business reviews with practitioners and the executive buyers
  • Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
  • Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
  • De-escalate urgent issues that may introduce churn risk
  • Evolve our best practices to deliver exceptional service to our customers
  • Contribute to documentation to widen the available information for how to use our products

You are ideal for this role if you have

  • 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
  • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
  • Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
  • Excellent written and verbal communication skills with the ability to influence with an executive presence
  • Familiarity with Web Application Security concepts including OWASP Top 10.
  • A background or genuine interest in DevSecOps or AppSec
  • Engineering or technical degree from a four year college or university
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