Senior Technical Account Manager (EMEA)

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Host monthly check-in’s with customers to understand their successes and challenges
Speak with technical stakeholders within our customer base and internally within Semgrep
Create personalized success plans for customers to ensure they grow the value of using our platform
Partner with Sales to host executive business reviews with practitioners and the executive buyers
Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
De-escalate urgent issues that may introduce churn risk
Evolve our best practices to deliver exceptional service to our customers
Contribute to documentation to widen the available information for how to use our products

5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
Excellent written and verbal communication skills with the ability to influence with an executive presence
Familiarity with Web Application Security concepts including OWASP Top 10.
A background or genuine interest in DevSecOps or AppSec
Engineering or technical degree from a four year college or university

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