Samsara
Strategic Customer Success Manager
Rol remoto de Customer Success con fit claro de ubicación del candidato.
PublicadoAgregado recientemente
Países elegibles1 país aceptado
Señal de seniorityLead
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
México
Resumen del rol
Strategic Customer Success Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Details
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
- Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
- Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
- Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
- Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
- Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries.
- Partner with cross-functional teams to address customer requests and drive progress on customer initiatives.
- Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.
In this role, you will:
- 6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
- Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
- Experience supporting or working with technical products and solutions.
- Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
- Bachelor’s degree from a 4-year institution.
In this role, you will:
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
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