🇦🇱Albania🇩🇿Argelia🇦🇹Austria🇧🇭Baréin🇧🇪Bélgica🇧🇼Botsuana+53 más
Resumen del rol
Customer Success Manager- German Speaking (EMEA)
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Details
Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
What You’ll Be Doing
Own a book of n8n’s enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
What You’ll Be Doing
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
What You’ll Be Doing
Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities
Benefits
Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:Europe: 30 days of vacation, plus public holidays wherever you are.US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –Europe: We provide benefits according to local country norms.*US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –Europe: We provide pension contributions according to local country norms.*US: 401(k) retirement plan with a 4% employer match.
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –Europe: We provide benefits according to local country norms.*US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
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Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.