Resumen del rol

Cloud Operations Engineer (3rd Shift, Weekend)

Requisitos y responsabilidades

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Responsibilities

  • Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
  • Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
  • Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
  • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
  • Automate routine monitoring and troubleshooting tasks
  • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
  • Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
  • Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs.
  • Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
  • Inform executive leadership and escalation management personnel of major outages
  • Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)

Requirements

  • Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
  • Expertise with Linux system administration, configuration, troubleshooting
  • Experience in monitoring, system performance data collection and analysis, and reporting
  • Knowledge of database operations and concepts
  • Expertise with networking technologies like DNS, TCP/IP, etc.
  • Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
  • Knowledgeable about a wide range of web and internet technologies
  • Capability to write small programs/scripts to solve both short-term systems problems
  • A CS/CE degree or equivalent experience
  • At least 1 of the following programming languages: Java, Go, Python, Javascript
  • A keen interest in learning new things

Special Requirements

  • Be a US Citizen

Nice to haves

  • MongoDB
  • Splunk
  • Kubernetes

Benefits include

  • Competitive salary, equity, pension and health insurance
  • Regular performance, compensation and development reviews
  • 20 weeks Maternity & Paternity leave to spend time with new arrivals
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FocoCloud OperationsÁrea del rol
Señal de seniorityNivel abiertoNivel del candidato
StackAWS, Azure, GCPSkills principales
Ubicación3 países aceptadosElegibilidad

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