MongoDB
Cloud Operations Engineer (3rd Shift, Weekend)
Rol remoto de Cloud Operations con fit claro de ubicación del candidato.
PublicadoAgregado recientemente
Países elegibles3 países aceptados
Señal de seniorityNivel abierto
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
CanadáMéxicoEstados Unidos
Resumen del rol
Cloud Operations Engineer (3rd Shift, Weekend)
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Responsibilities
- Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
- Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
- Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
- Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
- Automate routine monitoring and troubleshooting tasks
- Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
- Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
- Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs.
- Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
- Inform executive leadership and escalation management personnel of major outages
- Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
Requirements
- Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
- Expertise with Linux system administration, configuration, troubleshooting
- Experience in monitoring, system performance data collection and analysis, and reporting
- Knowledge of database operations and concepts
- Expertise with networking technologies like DNS, TCP/IP, etc.
- Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
- Knowledgeable about a wide range of web and internet technologies
- Capability to write small programs/scripts to solve both short-term systems problems
- A CS/CE degree or equivalent experience
- At least 1 of the following programming languages: Java, Go, Python, Javascript
- A keen interest in learning new things
Special Requirements
- Be a US Citizen
Nice to haves
- MongoDB
- Splunk
- Kubernetes
Benefits include
- Competitive salary, equity, pension and health insurance
- Regular performance, compensation and development reviews
- 20 weeks Maternity & Paternity leave to spend time with new arrivals
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