Delivery Director

About the role

5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

What you will do

• Partner with Sales to pursue substantial new deals and validate the solution approach, ensuring the vision is technically sound and profitable;
• Collaborate with Account Managers to expand accounts, leveraging existing delivery success;
• Actively map the client’s organization and use meet-and-greet sessions during on-site visits to introduce yourself to lateral stakeholders (VPs, Directors);
• Ensure that delivery portfolio aligns with project requirements and the client’s annual strategic roadmap and OKRs;
• Proactively propose modernization, technical debt reduction, or product improvements to the client.
• Lead Quarterly Business Reviews (QBRs) and high-stakes steering committee meetings, presenting value, ROI, and innovation roadmaps to C-level executives;
• Oversee the financial health of the entire portfolio, ensuring healthy margins across multiple engagement streams and forecasting revenue growth;
• Identify systemic risks across the account—technical, political, or financial—before they become issues;
• Serve as the ultimate escalation point, managing difficult conversations or delivery challenges;
• Travel quarterly to the assigned territory (USA) to conduct QBRs and dinner meetings.
• Mentor and manage Delivery Managers, ensuring consultative delivery standards are applied consistently;
• Conduct 1:1s, build Personal Development Plans (PDPs), and manage career paths;
• Guide implementation of best practices in Agile, CI/CD, and quality assurance;
• Mentor the team to reach autonomy and foster a culture of excellence.

Must haves

• 6+ years of experience in Delivery Management, Program Management, or Technical Account Management, ideally within a Global Digital Consultancy or IT Services firm;
• Must possess a valid US B1/B2 Visa (or equivalent entry permission);
• Willingness to travel internationally (specifically to the US) at least once per quarter;
• Demonstrated experience managing Account P&L, driving organic growth (upselling), and supporting contract renewals;
• Experience managing other Managers and leading distributed, cross-functional teams;
• Exceptional English (C2/Native standard) with the ability to nuance language for negotiation, persuasion, and executive storytelling.

Nice to haves

• Proven track record of conducting onsite business trips, client workshops, and executive presentations in the US;
• Technical Background: ability to debate architecture, scalability, and product market fit with a CTO.