Atlassian Solutions Engineer

Details

• Partner with Sales to qualify opportunities, understand customer challenges, and shape solution strategies aligned to business outcomes.
• Lead discovery sessions focused on workflows, operating models, and tooling across IT, engineering, and business teams.
• Design and deliver tailored demonstrations and solution narratives across Atlassian platforms (Jira, Confluence, Jira Service Management, etc.).
• Translate customer needs into scalable solution architectures spanning Agile delivery, ITSM, and enterprise work management.
• Articulate the value of modern ways of working: connecting portfolio management, DevOps, and service management into a cohesive story.
• Provide technical validation and guidance throughout the sales cycle, ensuring solutions are feasible, scalable, and aligned to best practices.
• Collaborate closely with delivery teams to ensure continuity from presales to implementation.
• Contribute to RFP/RFI responses with clear, structured solution approaches and supporting technical detail.
• Stay current on Atlassian capabilities, marketplace ecosystem, and evolving trends in work management and service delivery.
• Demonstrated experience in presales, solutions engineering, or consulting within SaaS or enterprise software.
• Strong experience with Atlassian products (Jira, Confluence, Jira Service Management) and their application across IT, software, and business teams.
• Working knowledge of Agile, ITSM, and/or DevOps practices and how they translate into tooling and workflows.
• Experience designing and presenting solutions that connect technical capabilities to measurable business outcomes.
• Strong communication and presentation skills, with the ability to engage both technical stakeholders and executive audiences.
• Ability to structure ambiguous problems into clear solution approaches.
• Comfort managing multiple opportunities and priorities in a fast-paced environment.
• Experience working in a consulting, professional services, or client-facing environment, with exposure to delivering solutions across multiple customers or industries.
• Hands-on experience configuring or administering Atlassian Cloud or Data Center environments.
• Understanding of integration patterns, APIs, and the Atlassian Marketplace ecosystem.
• Public Sector or Defense.
• Manufacturing or Aerospace.
• Energy and Utilities.
• Healthcare or Life Sciences.
• Relevant certifications, such as: Atlassian Certified Professional (ACP). ITIL Foundation or equivalent ITSM certifications. Agile certifications (CSM, SAFe, PMI-ACP, etc.). Cloud certifications (AWS, Azure, GCP).
• Atlassian Certified Professional (ACP).
• ITIL Foundation or equivalent ITSM certifications.
• Agile certifications (CSM, SAFe, PMI-ACP, etc.).
• Cloud certifications (AWS, Azure, GCP).
• Atlassian Certified Professional (ACP).
• ITIL Foundation or equivalent ITSM certifications.
• Agile certifications (CSM, SAFe, PMI-ACP, etc.).
• Cloud certifications (AWS, Azure, GCP).