(USA) Site Reliability Operations III

Requisitos y responsabilidades

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What you'll do...

Incident Management & ReliabilityLead and contribute to incident triage, diagnosis, and restoration within defined SLAs.Coordinate with internal teams and external partners to resolve escalated and complex outages.Document incident resolution, troubleshooting steps, and contribute to knowledge management and RCCA activities.
Lead and contribute to incident triage, diagnosis, and restoration within defined SLAs.
Coordinate with internal teams and external partners to resolve escalated and complex outages.
Document incident resolution, troubleshooting steps, and contribute to knowledge management and RCCA activities.
Monitoring, Alerting & ObservabilityDefine and monitor SLIs, SLOs, and KPIs such as availability, latency, MTBF, and MTTR.Design alerting strategies, thresholds, and instrumentation to improve system awareness and reduce noise. e.g. yaml, python, git. Identify observability gaps and recommend enhancements to monitoring and alerting logic.
Define and monitor SLIs, SLOs, and KPIs such as availability, latency, MTBF, and MTTR.
Design alerting strategies, thresholds, and instrumentation to improve system awareness and reduce noise. e.g. yaml, python, git.
Identify observability gaps and recommend enhancements to monitoring and alerting logic.
Triaging & TroubleshootingIndependently troubleshoot application performance and availability issues.Perform root cause analysis and contribute data and insights to RCA initiatives.Analyze historical defects to prevent recurrence.
Independently troubleshoot application performance and availability issues.
Perform root cause analysis and contribute data and insights to RCA initiatives.
Analyze historical defects to prevent recurrence.
DevOps & Operational ExcellenceExecute complex application maintenance, corrective, adaptive, and reengineering activities.Analyze logs, metrics, and performance data to evaluate system health and change requests.Apply sound design and debugging practices to improve system stability and security.
Execute complex application maintenance, corrective, adaptive, and reengineering activities.
Analyze logs, metrics, and performance data to evaluate system health and change requests.
Apply sound design and debugging practices to improve system stability and security.
Partnership & InfluenceBuild strong partnerships with engineering, operations, and business stakeholders.Communicate technical insights clearly and influence decisions by linking outcomes to business value.Proactively bring ideas and improvement opportunities to partners.
Build strong partnerships with engineering, operations, and business stakeholders.
Communicate technical insights clearly and influence decisions by linking outcomes to business value.
Proactively bring ideas and improvement opportunities to partners.

Details

Lead and contribute to incident triage, diagnosis, and restoration within defined SLAs.
Coordinate with internal teams and external partners to resolve escalated and complex outages.
Document incident resolution, troubleshooting steps, and contribute to knowledge management and RCCA activities.
Define and monitor SLIs, SLOs, and KPIs such as availability, latency, MTBF, and MTTR.
Design alerting strategies, thresholds, and instrumentation to improve system awareness and reduce noise. e.g. yaml, python, git.
Identify observability gaps and recommend enhancements to monitoring and alerting logic.
Independently troubleshoot application performance and availability issues.
Perform root cause analysis and contribute data and insights to RCA initiatives.
Analyze historical defects to prevent recurrence.
Execute complex application maintenance, corrective, adaptive, and reengineering activities.
Analyze logs, metrics, and performance data to evaluate system health and change requests.
Apply sound design and debugging practices to improve system stability and security.
Build strong partnerships with engineering, operations, and business stakeholders.
Communicate technical insights clearly and influence decisions by linking outcomes to business value.
Proactively bring ideas and improvement opportunities to partners.

What you'll do...

Strong experience in incident management, monitoring, and production support for enterprise applications.
Hands-on expertise with monitoring, alerting, debugging, and application performance analysis.
Proven ability to conduct RCA/RCCA, prevent defect recurrence, and improve system reliability.
Solid DevOps mindset, including operational metrics, application maintenance, and change evaluation.
Effective stakeholder communication skills and experience working across teams and disciplines.
Demonstrated commitment to Walmart values: respect for the individual, integrity, customer focus, and continuous improvement.

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