Virtasant
Future openings- Build & Release Support Engineer| CI/CD
Rol remoto de DevOps con fit claro de ubicación del candidato.
Publicado12 jun 2026
Países elegibles1 país aceptado
Señal de seniorityMiddle
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Future openings- Build & Release Support Engineer| CI/CD
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Success Measures
- Healthy volume of threads and tickets handled with high-quality outcomes
- Consistent achievement of time-based SLAs
- High customer satisfaction through surveys
- Accurate classification of issue type, severity, and patterns
What Will Be True When You Succeed
- Developers ship faster with fewer build and release blockers
- CI/CD and software supply chain tooling become more reliable and more usable
- Escalations decrease due to strong frontline troubleshooting
1. Frontline Support for Build & Release Systems
- Manage Slack threads and tickets (roughly 50/50)
- Triage build failures, broken pipelines, dependency issues, and configuration errors
- Provide fast, accurate context before escalating
- Handle multiple interactions in parallel without losing track
2. Deep-Dive Troubleshooting & Incident Support
- Diagnose complex build, packaging, or artifact problems independently
- Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
- Provide structured guidance throughout incidents
3. Escalation Management
- Complete a thorough analysis before escalating
- Gather all required details upfront to reduce back-and-forth
- Produce clean, high-quality escalation tickets that downstream teams can act on immediately
4. Documentation & Knowledge Development
- Maintain and refine FAQs and internal documentation
- Create problem–solution one-pagers for recurring issues
- Document newly solved problems instinctively and thoroughly
Frontline Support
- Quickly identifies whether the issue is build-related, config-related, or infra-related
- Moves smoothly from triage to deeper analysis
- Juggles multiple developer inquiries without missing follow-ups
Deep-Dive & Incident Support
- Resolves complex pipeline or build issues without escalation
- Coordinates multi-user incidents involving large build failures
- Communicates clearly during investigation, root-cause analysis, and resolution
Escalations
- Only escalates after a thorough investigation
- Provides complete logs, reproduction steps, build metadata, and context
- Saves downstream engineers time with clean, accurate handoffs
Documentation
- Documentation is so clear that users avoid opening tickets
- Proactively updates and refines materials for clarity and accuracy
- Quickly turns real-world issues into reusable knowledge
Typical Day / Work Patterns
- ~50% Slack support, ~50% ticket handling
- Documentation and PRs during low ticket volume periods
- Weekly team meeting to review escalated tickets
- High rate of context switching and parallel issue management
Non-Negotiable Skills
- Git proficiency
- CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
- Build & Release engineering fundamentals
- Maven and Java build tooling
- Understanding of software supply chain lifecycle
- Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
- Experience with Spinnaker or similar deployment orchestration
- Strong troubleshooting ability
- Clear written and spoken communication
- SDLC understanding
- Unix command-line proficiency
- Linux command-line proficiency
- Scripting (Python/Bash)
- Container knowledge (Docker/Kubernetes)
Nice-to-Haves
- Monitoring tools (Prometheus/Grafana)
- Prior SRE experience
Minimum Qualifications
- 2–5 years in Build/Release Engineering, DevOps, SRE, or software development
- Strong troubleshooting skills
- Clear communication skills
- Strong linux skills, scripting, Git, and containers
- Solid Linux/Unix experience
- Experience with build tools (Maven/Gradle), containers, and artifact management systems
- Disqualifiers: no CI/CD experience, poor communication
What You’ll Love
- Constant learning and rapid skill growth
- Hands-on technical problem solving
- Directly unblocking developers across a global organization
What May Be Challenging
- High context switching
- Repetitive problem patterns
- Pressure from supporting high-visibility systems
Differentiation: Industry
- Remote-first, trust-based culture
- Global team across 130+ countries
- High autonomy and respect for your time
- Exposure across multiple clients and modern systems
- Meaningful, impactful technical challenges
Differentiation: Internal
- Supports the highest-visibility set of services at the customer
- More direct developer-facing work than similar Virtasant roles• Deep specialization in CI/CD rather than broad platform coverage
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