Software Engineer (L2) Segment Team

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Design and build robust, scalable backend systems and APIs across Segment’s data platform.
Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.

2+ years experience writing production-grade code in a modern programming language

Experience programming in one or more of the following: Go, Java, Python, or similar languages
Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)
Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
Have experience with large scale async processing systems
Experience shipping services (products) following CI/CD development paradigm

Good grasp of software engineering and how to build a system in scalable and extensive manner;
Excellent written and verbal technical communication skills to convey complex technical concepts effectively.
Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”
Leverage best-in-class development productivity practices including AI tooling.

Experience working with event streaming technologies (Kafka, Pulsar, or similar).
Familiarity with database technologies like PostgreSQL and DynamoDB.
Exposure to observability tools such as Prometheus, Grafana, or Datadog.
Experience working in a geographically distributed team.

No mandatory travel is anticipated.
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.
$116,960.00 to $146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay a
rea): $123,760.00 to $154,700.00).
Based in the San Francisco Bay area, California: $137,520.00 to $171,900.00).
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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