Principal Software Engineer- Identity Graph

Details

• Own the technical vision and system architecture for Identity Graph - evaluating and selecting the optimal technology stack to store complex identifiers and their relationships.
• Design, implement, and maintain high-performance, synchronous read models capable of serving identifier topologies and risk postures fast enough for real time risk decisions.
• Build out complex data pipelines optimized for multi-cadence hydration, margin real-time dynamic events, periodic batch enrichments and static reference data.
• Bake in strict privacy boundaries and secure PII handling from day 1.
• Partner closely with product and engineering leadership to manage expectations, set direction, and turn initial concepts into actionable plans,
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities and unblock cross-team initiatives.
• Wrangle ambiguity and execute with a bias for action in grey areas - proactively breaking down undefined problems, making pragmatic architectural trades offs and helping write requirements instead of waiting for them
• Establish strong production quality, resilience and observability standards for a large-scale data and distributed graph platform.
• Deeply collaborate with the engineering team, prioritizing mentorship, knowledge-sharing, and pairing to elevate the team’s technical bar while actively bringing others along with you.
• 8+ years experience in designing, building and operating high-scale, mission critical distributed systems, graph databases, and complex data models.
• Deep hands-on expertise in a production-grade code base in a modern programming language, setting best practice coding standards and writing high quality code.
• Proven experience serving as a strong technical anchor, owning system architecture and vision, and leading cross-functional engineering teams through implementation.
• Exceptional ability to wrangle ambiguity and execute with a bias for action - proactively clarifying boundaries, defining scope and turning concepts into an actionable MVP.
• Deep commitment to collaborative team dynamics and mentorship, with a track record of prioritizing bringing others along and actively raising a team's technical bar.
• Excellent written and verbal communication skills with proven ability to manage stakeholder expectations and drive technical alignment across product and engineering.
• Bachelor’s degree in Computer Science or related industry experience.
• Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.
• Familiarity with Go, Kubernetes, and DynamoDB or past experience with identity resolution or fraud detection systems
• Experience building 0-1 foundational platforms or complex data infrastructure that ensures clean separation between core substrates and downstream consumers
• Experience designing high-performance real-time synchronous read model and complex data pipelines.
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - $235,300
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - $249,100
• Based in the San Francisco Bay area, California: $221,360 - $276,700
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.