Product Support Specialist

Details

• Be the first point of contact for customer questions through email and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team
• A bachelor's degree
• 1-2 years experience in a customer-facing role
• Effective communication skills, particularly the ability to write clearly and concisely
• Composure, patience, and empathy for interacting with users
• The ability to multitask, prioritize responsibilities, and stay organized
• A proactive, get-things-done attitude
• The ability to learn and adapt quickly
• A sense of humor
• A curiosity for the Tremendous platform/product
• Competitive pay and equity. Base salary for this role: $75k to $80k.
• Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
• Fully remote. Work from anywhere in the Americas.
• Great culture. Read more about how we work in our public handbook.