Semgrep
Senior Technical Account Manager
Rol remoto de TAM con fit claro de ubicación del candidato.
Publicado24 nov 2025
Países elegibles1 país aceptado
Señal de seniorityLead
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Senior Technical Account Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
About the role
- San Francisco, CA
- Boston, MA
- New York, NY
- Denver, CO
What you’ll do
- Host monthly check-in’s with customers to understand their successes and challenges
- Speak with technical stakeholders within our customer base and internally within Semgrep
- Create personalized success plans for customers to ensure they grow the value of using our platform
- Partner with Sales to host executive business reviews with practitioners and the executive buyers
- Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
- Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
- De-escalate urgent issues that may introduce churn risk
- Evolve our best practices to deliver exceptional service to our customers
- Contribute to documentation to widen the available information for how to use our products
You are ideal for this role if you have
- 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
- A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
- Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
- Excellent written and verbal communication skills with the ability to influence with an executive presence
- Familiarity with Web Application Security concepts including OWASP Top 10.
- A background or genuine interest in DevSecOps or AppSec
- Engineering or technical degree from a four year college or university
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