Support Specialist

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Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.
Communicate clearly, empathetically, and professionally.
Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.
Identify issues outside the tier’s scope and escalate with clear context and documentation.
Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.
Stay current on relevant process and product updates through the provided resources.

Prior experience in high-volume customer support, platform support, or similar.
Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.
Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.
Familiarity with customer service SaaS tools, Slack, and Google Workspace.

This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.
Company equipment will be provided during the engagement.
Collaborates asynchronously with internal teams as needed.

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