Senior HPC Engineer, Services

Details

• Become an expert in the Rescale platform and its application to customer workflows.
• Deliver deep technological solutions and support related to some of Rescale’s most powerful features.
• Publish, manage and optimize complex HPC software for our most demanding customers.
• Develop and implement processes and best practices associated with HPC services and support.
• Advocate customer needs internally and working collaboratively with the sales, product and engineering teams to achieve customer success goals and contribute to overall company objectives.
• Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention.
• Identify opportunities for increased productivity through automation and tools and implement these solutions.
• Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables.
• Provide technical support to our customers, independent software vendors and strategic partners.
• Solve various problems related to the software customers are running on Rescale, requiring a high level of knowledge of the software and an in-depth knowledge of the environment the software runs in.
• Maintain the software available on Rescale, including installing and benchmarking the software, and optimizing the software’s performance for the environment it runs in.
• 5+ years experience with HPC Systems and HPC ApplicationsExperience with Linux/Unix and Windows operating system environmentsExperience with scripting languages like Bash and PythonFamiliarity with cloud computing platforms such as AWS, Azure or Google CloudHigh-level knowledge of HPC, schedulers, MPI, containers, kubernetes, and GPU computingFamiliarity with scientific computing libraries and tools like OpenMP and CUDA
• Experience with Linux/Unix and Windows operating system environments
• Experience with scripting languages like Bash and Python
• Familiarity with cloud computing platforms such as AWS, Azure or Google Cloud
• High-level knowledge of HPC, schedulers, MPI, containers, kubernetes, and GPU computing
• Familiarity with scientific computing libraries and tools like OpenMP and CUDA
• Experience applying AI-assisted workflows as part of the software development lifecycle — using AI agents, code generation, and automation as multipliers for engineering velocity and quality
• General knowledge in at least one CAE discipline (CFD, FEA, EDA, ML/AI, Molecular Dynamics, Weather Forecasting, Optics, etc.)
• Experience working with diverse stakeholders across IT, engineering, and R&D
• A self-starter with a proven track record of driving project success and aligning in complex cross-team environments
• Technical aptitude to deeply understand the product and platform experience and customer journey within the high-performance computing and enterprise PaaS environment
• Excellent verbal and written communication skills to interact with colleagues and cross-functional teams and third parties
• BS/BA degree in Engineering, Computer Science, or related field
• Experience with Linux/Unix and Windows operating system environments
• Experience with scripting languages like Bash and Python
• Familiarity with cloud computing platforms such as AWS, Azure or Google Cloud
• High-level knowledge of HPC, schedulers, MPI, containers, kubernetes, and GPU computing
• Familiarity with scientific computing libraries and tools like OpenMP and CUDA