Resumen del rol

Senior Solutions Engineer- AirDial

Requisitos y responsabilidades

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What You’ll Do:

  • Serve as subject matter expert on POTS line replacement, including deep knowledge of competitor products and features.
  • Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval.
  • Respond to customer cyber and risk assessment evaluations specific to AirDial deployments.
  • Own proof-of-concept(PoC) deployments for strategic reseller opportunities.
  • Lead technical sections of RFP responses for AirDial opportunities.
  • Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams.
  • Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams.
  • Collaborate with product and marketing teams to create market-specific content that differentiates AirDial.
  • Utilizing AI to find new and innovative ways to streamline processes and automation.

Experience We’re Looking For:

  • 3+ years’ experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones).
  • 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications.
  • 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment.
  • Direct experience responding to end-customer cyber and risk assessments.
  • Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications.
  • Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management).
  • Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection.
  • Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels.
  • Ability to work flexible hours and travel to customer sites in North America on short notice.
  • Excellent written and oral communication skills, including ability to convey technical concepts to non-technical audiences.
  • Self-starter requiring minimal day-to-day oversight.
  • Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.
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