Onit
Solution Engineer I
Rol remoto de Technical Support con fit claro de ubicación del candidato.
Publicado19 jul 2026
Países elegibles1 país aceptado
Señal de seniorityJunior
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Solution Engineer I
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Position Summary:
Key Responsibilities:
- Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
- Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
- Ensure seamless client experience by resolving issues and supporting ongoing business needs.
- Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
- Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
Details
- Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
- Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
- Ensure seamless client experience by resolving issues and supporting ongoing business needs.
- Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
- Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
- 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
- Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Knowledge of Python and its application in software development and support
- Prior experience working on SaaS implementations/integrations
- Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
- Detail-oriented with strong organizational skills
- Prior experience working on Business Process automation/management tools
- Excellent Microsoft Office Suite and general documentation proficiency
- Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
- Liquid templating language experience is a plus
- Experience in the legal industry is a plus, but not required
Required Skills:
- 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
- Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Knowledge of Python and its application in software development and support
- Prior experience working on SaaS implementations/integrations
- Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
- Detail-oriented with strong organizational skills
- Prior experience working on Business Process automation/management tools
- Excellent Microsoft Office Suite and general documentation proficiency
- Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
- Liquid templating language experience is a plus
- Experience in the legal industry is a plus, but not required
Roles similares
Mantén una lista de respaldo.
Stack
Usa estas tags para comparar roles remotos similares.
Elegibilidad de ubicación
Candidatos deberían aplicar solo cuando el país del perfil aparece aquí.
Tu perfilPaís no definidoInicia sesión para comparar tu país con este rol.
Flujo de contratación
WithMira muestra el rol y luego envía candidatos a la aplicación de la empresa.
1Revisa fit del rol, stack y elegibilidad de ubicación en WithMira.
2Abre la página de aplicación de la empresa desde el link rastreado.
3Guarda el rol o suscríbete a oportunidades similares antes de salir.