Data Analyst Retention

Details

• Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through:
• Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
• Hypothesis & initiative valuation to inform prioritization
• Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
• Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas
• Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience
• Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
• Hypothesis & initiative valuation to inform prioritization
• Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
• You have 2+ years of experience in data analytics, business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related, preferably in subscription retention for a high-growth consumer business
• You believe in Ollie’s mission, empathize deeply with the needs of dogs and dog parents, and find yourself relentlessly curious about user problems
• You balance technical skills (SQL, Excel), applied statistics (test design & measurement, multivariate analysis, modeling), and subscription-based metrics (retention/churn, LTV) to effectively analyze data & answer questions
• You are comfortable sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)
• You are skilled in breaking complex analytical problems or questions into manageable components that can be prioritized, tracked, & completed efficiently
• You love transforming technical analysis into something clear, actionable, & interesting and thrive when communicating insights to team members in both written & verbal formats
• Strong grasp of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue business
• Competitive salary
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!