Senior Support Engineer| Remote| US

Requisitos y responsabilidades

Contenido del rol extraído en secciones para revisar más rápido.

Details

Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

What you’ll do

Provide technical support to users via tickets, chat, and community forums
Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
Investigate and reproduce complex technical issues across the n8n ecosystem
Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
Create and maintain documentation, FAQs, and knowledge base articles
Identify recurring issues and propose improvements to product reliability and user experience
Contribute to the community by answering questions and sharing best practices
Document troubleshooting workflows and build internal playbooks
Help improve support tooling and resolution efficiency

Core requirements (IC2 & IC3)

Strong troubleshooting and problem-solving skills
Experience debugging APIs, integrations, webhooks, and authentication flows
Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)Experience working with JavaScript, Node.js, or similar technologies
Experience with Docker or containerized environments
Strong written and verbal communication skills
Passion for helping users and improving product usability

Senior Support Engineer

5+ years in technical support, customer-facing engineering, or similar roles
Strong experience troubleshooting complex production environments
Deep understanding of workflow automation, APIs, and integrations
Strong knowledge of Node.js environments and containerized deployments
Experience collaborating closely with engineering on complex technical issues
Ability to identify systemic issues and drive improvements in product reliability and support processes

Support Engineer

3+ years in technical support, solutions engineering, or similar roles
Experience debugging workflow automation systems and integrations
Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
Ability to investigate complex issues and collaborate with engineering for resolution
Experience documenting troubleshooting steps and improving support knowledge bases

Support Engineer

Experience with workflow automation tools (Zapier, Make, Airflow)
Observability tools such as Grafana, Datadog, or Prometheus
Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)

Benefits

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:Europe: 30 days of vacation, plus public holidays wherever you are.US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –Europe: We provide benefits according to local country norms.*US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –Europe: We provide pension contributions according to local country norms.*US: 401(k) retirement plan with a 4% employer match.
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –Europe: We provide benefits according to local country norms.*US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.