MongoDB

Cloud Operations Engineer (2nd Shift, Weekend)

Rol remoto de Cloud Operations con fit claro de ubicación del candidato.

PublicadoAgregado recientemente

Países elegibles3 países aceptados

Señal de seniorityNivel abierto

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

CanadáMéxicoEstados Unidos

Resumen del rol

Contenido del rol extraído en secciones para revisar más rápido.

Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data collection and analysis, and reporting
Expertise with networking technologies like DNS, TCP/IP, etc.
Knowledge of database operations and concepts
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Capability to write small programs/scripts to solve both short-term systems problems
A CS/CE degree or equivalent experience
At least 1 of the following programming languages: Java, Go, Python, Javascript
A keen interest in learning new things

Be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently).
Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday)