Resumen del rol

Solutions Engineer

Requisitos y responsabilidades

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External Responsibilities

  • Lead technical discovery calls that surface real pain, current environment, buying criteria, and blockers.
  • Run product demos that connect features to customer risk, workflow, and business impact.
  • Own or support evaluations and proof-of-value work with clear success criteria.
  • Handle objections with clarity and good judgment.
  • Partner with AEs, product, engineering, design, marketing, and customer success throughout the sales cycle.
  • Turn field feedback into clear product, positioning, and enablement input.

Internal Responsibilities

  • Spot GTM process issues that waste time, hide signal, or create unnecessary manual work.
  • Build lightweight automations, workflows, scripts, or internal tools that help the team move faster.
  • Improve systems across CRM, outbound tooling, demo and POC setup, Google Workspace, and adjacent GTM workflows.
  • Turn repeated SE work into reusable assets, templates, and operating guides.
  • Document what you build so other people can use it and improve it.
  • Use good judgment about what should be a quick fix, what should become a team standard, and what should stay manual.

What We're Looking For

  • Experience in a customer-facing security role such as Solutions Engineer, Sales Engineer, Solutions Architect, or Security Consultant.
  • Hands-on experience with cybersecurity products and real environments, especially Google Workspace or Microsoft 365.
  • Strong discovery, demo, and evaluation skills.
  • Clear communication with both technical admins and non-technical stakeholders.
  • Comfort using APIs, scripts, spreadsheets, no-code tools, or AI-assisted workflows to remove manual work.
  • A track record of building something useful for teammates, customers, or internal operators.
  • Good instincts on scope. You know when to ship the fast version and when to slow down.
  • Curiosity, low ego, and a willingness to say, "I don't know yet, but I'll figure it out."
  • Genuine interest in email security, cloud security, and how modern teams actually buy and run these tools.

Nice to haves

  • Experience using AI assisted Software Development tools
  • Experience supporting SMB or MSP buyers.
  • Experience with email security, post-breach response, or adjacent security categories.
  • Experience creating reusable demo environments, eval tooling, or internal workflow automation.
  • Experience working in an early-stage or fast-moving startup environment.
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