incident.io
Solutions Engineer
Rol remoto de Solution Engineers con fit claro de ubicación del candidato.
Publicado4 may 2026
Países elegibles1 país aceptado
Señal de seniorityNivel abierto
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Reino Unido
Resumen del rol
Solutions Engineer
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
What you’ll be doing:
- Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.
- Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
- Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
- Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
- Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.
What experience you need to be successful:
- Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
- Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.
- Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.
- Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance
- Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.
Supporting you
- Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
- Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
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