Resumen del rol

Head of Machine Learning

Requisitos y responsabilidades

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About the Role

  • Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
  • Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
  • Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
  • Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
  • People: Foster growth of team members and ensure strong engagement and motivation

About the Role

  • Personalization and Product Recommendation: There are often many options for what content a company could message a user with, including which products to show from catalogues. Given this large state space, how can Hightouch help personalize messages with the most relevant content for each user?
  • Probabilistic Identity Resolution: Many of our customers have multiple datasets and sources of information on their users. How do we stitch these datasets together and decide which profiles are from the same user or household?
  • Content Generation: Particularly with recent advances in LLMs, how can we help marketers generate text, images, and creatives that are compelling to their customers?
  • ML Infrastructure: Building the infrastructure to support model training and inference at scale for some of the largest companies in the world.
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