Resumen del rol

Platform Engineer

Requisitos y responsabilidades

Contenido del rol extraído en secciones para revisar más rápido.

Essential Job Duties

  • Own availability, latency, and performance targets for AI platform services and data infrastructure running on AWS
  • Design and implement monitoring, alerting, and observability frameworks across the platform stack
  • Lead incident response, root cause analysis, and post-mortem processes for platform-level outages or degradations
  • Define and track SLOs/SLAs for core platform primitives including RAG pipelines, agent orchestration services, and model access layers
  • Proactively identify reliability risks and drive engineering improvements before they become production issues
  • Build and maintain runbooks, disaster recovery procedures, and operational documentation
  • Design, build, and maintain CI/CD pipelines for AI platform components, data pipelines, and internal applications
  • Own infrastructure-as-code (IaC) practices across the team using tools such as Terraform or AWS CDK
  • Manage and optimize AWS environments including ECS, Lambda, S3, RDS, Redshift, API Gateway, and related services
  • Implement and enforce security, compliance, and cost optimization best practices across AWS infrastructure
  • Automate deployment, scaling, and configuration management to reduce manual operational overhead
  • Partner with AI Platform Engineers to containerize and operationalize AI services and agent frameworks
  • Support Data & AI Engineers with environment management, access controls, and deployment tooling for Polaris and data pipeline infrastructure
  • Serve as the operational backbone for the AI platform team – ensuring engineers can ship and iterate quickly without being blocked by infrastructure concerns
  • Contribute to our “factory model” vision by making deployment and reliability a repeatable, scalable capability rather than an ad hoc function

Details

  • Own availability, latency, and performance targets for AI platform services and data infrastructure running on AWS
  • Design and implement monitoring, alerting, and observability frameworks across the platform stack
  • Lead incident response, root cause analysis, and post-mortem processes for platform-level outages or degradations
  • Define and track SLOs/SLAs for core platform primitives including RAG pipelines, agent orchestration services, and model access layers
  • Proactively identify reliability risks and drive engineering improvements before they become production issues
  • Build and maintain runbooks, disaster recovery procedures, and operational documentation
  • Design, build, and maintain CI/CD pipelines for AI platform components, data pipelines, and internal applications
  • Own infrastructure-as-code (IaC) practices across the team using tools such as Terraform or AWS CDK
  • Manage and optimize AWS environments including ECS, Lambda, S3, RDS, Redshift, API Gateway, and related services
  • Implement and enforce security, compliance, and cost optimization best practices across AWS infrastructure
  • Automate deployment, scaling, and configuration management to reduce manual operational overhead
  • Partner with AI Platform Engineers to containerize and operationalize AI services and agent frameworks
  • Support Data & AI Engineers with environment management, access controls, and deployment tooling for Polaris and data pipeline infrastructure
  • Serve as the operational backbone for the AI platform team – ensuring engineers can ship and iterate quickly without being blocked by infrastructure concerns
  • Contribute to our “factory model” vision by making deployment and reliability a repeatable, scalable capability rather than an ad hoc function
  • Design, build, and maintain CI/CD pipelines for AI platform components, data pipelines, and internal applications
  • Own infrastructure-as-code (IaC) practices across the team using tools such as Terraform or AWS CDK
  • Manage and optimize AWS environments including ECS, Lambda, S3, RDS, Redshift, API Gateway, and related services
  • Implement and enforce security, compliance, and cost optimization best practices across AWS infrastructure
  • Automate deployment, scaling, and configuration management to reduce manual operational overhead
  • Partner with AI Platform Engineers to containerize and operationalize AI services and agent frameworks
  • Support Data & AI Engineers with environment management, access controls, and deployment tooling for Polaris and data pipeline infrastructure
  • Serve as the operational backbone for the AI platform team – ensuring engineers can ship and iterate quickly without being blocked by infrastructure concerns
  • Contribute to our “factory model” vision by making deployment and reliability a repeatable, scalable capability rather than an ad hoc function
  • Serve as the operational backbone for the AI platform team – ensuring engineers can ship and iterate quickly without being blocked by infrastructure concerns
  • Contribute to our “factory model” vision by making deployment and reliability a repeatable, scalable capability rather than an ad hoc function
  • 3+ years of professional experience in a DevOps, SRE, or platform engineering role
  • Hands-on AWS experience required – AgentCore, Bedrock, ECS, Lambda, S3, RDS, Redshift, CloudWatch, IAM, VPC, and related services
  • Experience with infrastructure-as-code tools such as Terraform or AWS CDK
  • Strong CI/CD experience with tools such as GitHub Actions
  • Experience with containerization and orchestration (Docker, ECS, or Kubernetes)
  • Familiarity with AI/ML infrastructure patterns – model serving, vector databases, pipeline orchestration (strongly preferred)
  • Experience with observability and monitoring tooling (Datadog, CloudWatch)
  • Prior experience in a SaaS environment
  • Strong verbal and written communication skills with ability to collaborate across technical and non-technical stakeholders
  • Self-starter with a proactive approach to identifying and resolving infrastructure risk before it impacts delivery
  • Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.

Other Job Duties

  • Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

  • Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

  • 3+ years of professional experience in a DevOps, SRE, or platform engineering role
  • Hands-on AWS experience required – AgentCore, Bedrock, ECS, Lambda, S3, RDS, Redshift, CloudWatch, IAM, VPC, and related services
  • Experience with infrastructure-as-code tools such as Terraform or AWS CDK
  • Strong CI/CD experience with tools such as GitHub Actions
  • Experience with containerization and orchestration (Docker, ECS, or Kubernetes)
  • Familiarity with AI/ML infrastructure patterns – model serving, vector databases, pipeline orchestration (strongly preferred)
  • Experience with observability and monitoring tooling (Datadog, CloudWatch)
  • Prior experience in a SaaS environment
  • Strong verbal and written communication skills with ability to collaborate across technical and non-technical stakeholders
  • Self-starter with a proactive approach to identifying and resolving infrastructure risk before it impacts delivery
  • Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
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