Resumen del rol

Principal Systems Engineer

Requisitos y responsabilidades

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Key Responsibilities

  • Maintain and improve the reliability, availability, and performance of our production environments.
  • Lead the investigation and resolution of complex application, database, and infrastructure issues.
  • Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.
  • Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.
  • Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.
  • Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency.
  • Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
  • Provide technical leadership during major incidents and act as a key escalation point for critical issues.

Experience:

  • 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.
  • Monitoring & Observability: Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.
  • Microsoft Stack: Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.
  • Database Skills: Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
  • Cloud & Networking: Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).
  • ITSM & ITIL: Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.

Preferred Skills:

  • Scripting with PowerShell, Python, or similar languages.
  • Infrastructure as Code (Terraform, ARM Templates, Bicep).
  • CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
  • Experience with Kubernetes and containerized workloads.
  • Experience implementing SLOs, SLIs, and Error Budgets.
  • Experience in a healthcare technology or patient care environment.

Education:

  • Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered.

Working Arrangements

  • This is a remote position open to candidates within the United States.
  • You will participate in an on-call rotation to support our 24x7 healthcare environment.
  • Occasional after-hours work is required for activations, upgrades, and major incidents.

Travel

  • Travel is not a requirement for this role.
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StackAzure, CI/CD, KubernetesSkills principales
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