GreenSlate
Technical Account Manager
Rol remoto de Technical Account Manager con fit claro de ubicación del candidato.
Publicado31 may 2026
Países elegibles1 país aceptado
Señal de seniorityLead
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Technical Account Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
WHAT WE EXPECT FROM YOU
- Work in the Technical Account Management Intercom pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service.
- Assist dedicated VIP client Slack channels.
- Create how-to videos for the help center using Guidde.
- Transfer/escalate issues to other team members as needed.
- Assist with new client onboarding meetings and training as needed.
- Lead weekly payroll and crew member webinars.
- Assist with onsite crew member support as needed.
- Assist with UAT testing of new software releases as needed.
- Utilize Intercom software to log tickets and resolutions.
- Submit software development requests and bugs to development on behalf of users.
- Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious.
WHAT WE EXPECT FROM YOU
- Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
- Customer service experience
- Passion for technology, the environment, and going green!
- The ability to deal with high volumes and work under pressure
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Knowledge of production accounting basics is a plus!
- Excellent listening and communication skills
- Focused and detail-oriented
WHAT WE EXPECT FROM YOU
- Advanced knowledge of digital payroll management solutions
- Previous payroll experience
- Proficient knowledge of union/non-union payroll and grossing
- Advanced knowledge of the complete flow of payroll from beginning to end
WHAT YOU CAN EXPECT FROM US
- Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
Roles similares
Mantén una lista de respaldo.
Azure, Golang USA
Staff Backend Engineer- Session Replay| USA| RemoteGrafana LabsVer rol Azure, Golang USA
Staff Backend Engineer- Session Replay| Canada| RemoteGrafana LabsVer rol CI/CD, Kubernetes USA
Staff Backend Engineer- Grafana Enterprise| US| RemoteGrafana LabsVer rol CI/CD, Kubernetes USA
Staff Backend Engineer- Grafana Enterprise| Canada| RemoteGrafana LabsVer rol Stack
Usa estas tags para comparar roles remotos similares.
Elegibilidad de ubicación
Candidatos deberían aplicar solo cuando el país del perfil aparece aquí.
Tu perfilPaís no definidoInicia sesión para comparar tu país con este rol.
Flujo de contratación
WithMira muestra el rol y luego envía candidatos a la aplicación de la empresa.
1Revisa fit del rol, stack y elegibilidad de ubicación en WithMira.
2Abre la página de aplicación de la empresa desde el link rastreado.
3Guarda el rol o suscríbete a oportunidades similares antes de salir.