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Senior Manager, Professional Services Technical Architect

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Running technical discovery, scoping, and delivery for complex Professional Services engagements in AMER
Turning early customer work on new GitLab capabilities into repeatable delivery kits, standards, and service patterns

Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements.
Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment.
Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication.
Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk.
Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery.
Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments.
Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization.
Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency.

Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development.
Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects.
Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes.
Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment.
Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve.
Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance.
Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction.
Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful, along with experience ramping up quickly in adjacent areas where needed.